Refund Policy

Returns and Refunds

A number of goods are legally exempt from return. Perishable goods such as food, flowers & plants, newspapers or magazines cannot be returned. Products from Blooms out of the Box can therefore not be returned or exchanged.

Complaints regarding quality, delivery and visible defects of the delivered products must be reported by email to Blooms out of the Box as soon as possible after discovery of the defect, after which an investigation will be initiated or a suitable solution will be offered. To be able to assess products, you must send a digital photo together with a description of the complaint to

Defects in part of the delivered goods (quality of our fresh products/extreme damage to the packaging), give the customer the right to return. Blooms out of the Box will contact you to offer a solution.

Unfortunately, if 14 days have passed since your purchase, we are unable to offer you a refund or exchange. You are responsible for the return shipping costs.

Blooms out of the Box confirms receipt of the returns by e-mail to the buyer.

Refunds (if applicable)

To complete your return, we require a receipt or proof of purchase and a photo of your product. Once your return has been received and inspected, an email will be sent to notify you that your returned item has been received. You will then be notified of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received a refund, please check your bank account again. Then contact your credit card company. It may take some time for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us.

Blooms out of the Box

Rijksstraatweg 9

3545 NA Utrecht